Anaheim, United States
1131 N Blue Gum St
N/A
+1 8007008610
I called their customer support today on behalf of my dad due to a language barrier. He has been charged for overage fees 3 months in a row, after the first charge he has tried carefully to make sure that there is no overage in his bin. His car is parked near the bin so he sees it every day when he leaves and comes home from work. During the last call in July he stated that if they had documentation, he would take responsibility, and the documentation would allow him to address the issue with others in the building. We have asked for documentation on multiple occasions, in which none could be provided. Today the \customer service\ rep stated that documentation is not required for the charge and it's per the driver's discretion. I'm sorry but what the hell kind of day and age do we live in that it's okay to charge people with things without evidence. Can you IMAGINE if someone pressed charges against you for assault and you're bewildered because in your mind you genuinely believe you didn't assault anyone. Then ican you imagine if you ask for evidence to explain why they think it was you, they respond with, \We don't have to provide documentation.\ That is just ridiculous, what is the point of investing in cameras for your trucks if they clearly serve no purpose? But then it gets better, I ask what WE are expected to do in the future to prevent these charges from happening again, and was told that if WE could provide documentation of pictures of the bin on pick up days, we could dispute it. And when I ask if he is expecting us to take pictures of the bin each day just to not get charged again, he responds with it's up to me if it's what I decide I want to do in order to obtain documentation. I am just baffled by the customer service and morals and ethics.
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Worst Service ever if we had a choice we wouldn't use them other than they never show up to pick up our trash their customer service representatives are rude! We have so much trash we had to start using our own trucks!
Customer service seems good on the phone. But is horrible when it comes to doing their job of picking up trash. Called for missed pickup almost every single day since they missed and now the whole week is past and it's time for trash pickup again. Can has been full and out at the street the whole time and I have nowhere to put any more trash.
We have an ongoing issue with missed pick up from Republic Services. Customer service is a joke, always take my information and contact number saying they will forward to Operations and they will send the truck out to take care of if. Guess what, it did not happen. I have to call back the next day and complained to customer service, they said they will make sure to follow up with Operation and have them come out. And No, they did not come out, our trash bin is overflowed with trash. It is so frustrating to have to call them day after day for the service we paid for. I never get a call back from either customer service, route supervisor or Operations. If I have a choice I would not go with Republic Services.
We have been trying to exchange our Black Trash can for past 3 month and every month they don't pick it up and have to call and reschedule another pickup. Tried to escalate a call to a Supervisor twice never received a call back. Yesterday there was to be an exchange and never was picked up and know I have to wait until Nov. The trucks squeeze the trash cans so they crack. Customer Service is helpful but the services are very poor. Jack
Deli
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