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SHAR Music

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Ann Arbor, United States

sharmusic.com
Music store· Musical instrument repair shop· Sheet music store· Musical instrument rental service· Musical instrument store· Violin shop

SHAR Music Reviews | Rating 4.5 out of 5 stars (5 reviews)

SHAR Music is located in Ann Arbor, United States on 2465 S Industrial Hwy. SHAR Music is rated 4.5 out of 5 in the category music store in United States.

Address

2465 S Industrial Hwy

Phone

+1 8002487427

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Repair servicesService guarantee

Open hours

...
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S

Susan Parrish

Update on this original review. I did finally receive a phone call in the afternoon of 12/3 and all the duplicate charges were removed. I was promised that a replacement of my order would be sent out that day. Interesting enough the original order placed on 11/21 was delivered today on 12/6. The tracking information for that shipment shows that USPS finally “received” the package on 12/3 shortly after I spoke with someone in Customer Service. The tracking on the “replacement” shipment shows that USPS is awaiting receipt of that package. Original Review Terrible customer service for online orders. I ordered a set of Pirastro cello strings on Nov 21 and they charged my CC 4 times for the order. I still have not received them as of December 3 and the tracking number for the USPS states they never received the order for shipping. I have left many voice messages and NO ONE EVER CALLS BACK. I finally made it through the call waiting period this morning and the person said the item must be \lost\ at the USPS. She offered to send out a replacement set and I just discovered they charged me 2 more times for the replacement order. Terrible, Terrible, Terrible service.

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Jonathan Cook

Very nice and well laid out store. Tidy and organized with a wide range of violins, violas, cellos, and basses. Friendly and helpful staff who don't hover over you like some places. Several studio rooms available to go in and close the door to play and listen to instruments. Excellent store hours.

B

Bonnie Marie

I came here for a 9:00 a.m. customer service interview, arrived at exactly 9:00 a.m., waited at the door, and called the number given by HR, to have no answers, and no one in the lobby. The doors were locked. Once I did reach someone, the manager was contacted and he arrived \upset\ the meeting was starting at 9:15 instead of 9:00 a.m., promptly ending the interview with complete disrespect. I wondered if I arrived at 9:01, thrown off at the energy of an awful person, who is director of sales (how?), but I was here at 9:00. Me and my family have been customers of this store for ten years, and this was not the experience I expected of them. I have been in customer service for the past seven years and know that this is NOT how to treat others. Any decent human who understands communication would know that too. My music students know compassion and humility before all else. I always had recommend Shar for their rentals and sales, but I immediately withdraw my support of this company and will be recommending all music students of mine, grad students and faculty in music I am affiliated with, and those in this field to do business elsewhere. Bonnie

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Jim Zemina

I had a good time with the gentleman who assisted me on discussion of hydrating my early Martin ukulele. It was a pleasure and will go back again in the future.

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Joshua Craft

SHAR Music is amazing! Super friendly staff and an incredible assortment of string instruments of the violin family all the way from beginners to professionals. My daughter who has been playing violin for years was curious about learning to play Cello. Our visit to SHAR solidified her resolve. SHAR also has a full workshop for instrument repair, offers lessons and sells a wide assortment of music.

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