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Harbin Lumber Company, Inc. - Lumber Yard

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Athens, United States

harbinlumber.com
Lumber store· Building materials store· Door supplier· Molding supplier· Window supplier· Cabinet store· Hardware store· Truss manufacturer

Harbin Lumber Company, Inc. - Lumber Yard Reviews | Rating 3.9 out of 5 stars (5 reviews)

Harbin Lumber Company, Inc. - Lumber Yard is located in Athens, United States on 1508 US-29. Harbin Lumber Company, Inc. - Lumber Yard is rated 3.9 out of 5 in the category lumber store in United States.

Address

1508 US-29

Phone

+1 7065434363

Service options

DeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Service guarantee

Open hours

...
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Jeff Walker

Really disappointed with these folks. Purchased 70 Yellawood Premium Pressure treated 5/4x6x14 boards. I did not notice until I got back to the shop, but the employee loaded #1 grade not Premium. I brought it to their attention the next day. They told me they had the boards, they would pull them and put my name on them and to to come back to swap them out. I went the next day but they only had 40 of the boards so we were short 30 boards. They told me they would see when they could get some more. I knew there was a shortage of pressure treated lumber and I understood. I told them to let me know when they got them and I would come back. After two weeks with no communication, I called and they said they still did not have any of the boards. I was patient and asked the salesman to keep me posted and to follow up with me. After 4 weeks, I had heard nothing. So I called the main number, talked to a different person and was told they had the boards but they could only sell them to me if i had an account. I said O.K., hung up, and immediately called the salesman I had been dealing with. He told me there was no change and they did not have the boards. He also thought It was O.K. he had not talked with me in a month. So he lied to me. I said something to him and he just said they did not have the boards. He did not offer to give me a refund for the lumber I had already paid for. I explained that this was not acceptable but he just defended his position. I understand there is a shortage of pressure treated right now and I understand they are going to sell to builders first before a small contractor but that's really not how a company should treat a customer of any size. I had already paid for the boards and a good company would have pulled 30 boards for boards that had come in and called me to make it right. I still have the #1 boards sitting on a trailer at the shop. I will definitely not purchase materials from Harbin Lumber in the future.

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Jared Norton

Harbin is good, Ashley Vaughn is great though! I’ve worked with him on several jobs now and he’s awesome. Goes above and beyond, really cares about his customers. If you need a sales rep, ask for Ashley- you’ll be glad you did.

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Travis Betts

Since the pandemic happened these guys won't answer the phone and they haven't returned any of quotes I've asked them for. Every time I've been in the office I've stood there for 15 mins waiting to be talked to with multiple people standing around. I have given up trying to buy materials here and will be taking my business to Lowes.

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Jon Bright

Unreliable deliveries. When delivered wrong or incomplete delivery and all deliveries weeks late. When we asked the salesman what went wrong, he gave us no information and said “it is what it is”

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Kirk Kipling

You can buy a door here

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