Bentleigh, Australia
771-789 Nepean Hwy
N/A
+61384567758
Lovely dealership, staff were great and my new car is beautiful!
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Good promotions ongoing currently . Shares the dealership with Jeep. Roof being renovated currently. Has a service Centre too .
When I contacted Brighton Alfa, I knew what I wanted based on reviews online (a Stelvio) - so from a “selling” perspective, I can’t comment. The process of buying was easy: I clicked a couple of buttons in CarSales to express interest and had contact from Jamie within the dealership on the same day. I put a holding deposit on the car I’d seen while they determined my trade value which came back within 24 hours. An understandable delay related to COVID - I think the dealer was sensible to hold off on delivering the car until restrictions lifted - but they were clear and accurate about next steps. Swapping the cars over was fairly simple - I organised a tray top to transport my trade to them... they organised the Stelvio back to me the following day. I felt the level of contact from Jamie was adequate and not overdone - he was personable and enthusiastic.. you want that when your buying something special. He also followed up after delivery to gauge my thoughts. Just a couple of improvements but not deal breakers: perhaps organise transport in advance of the delivery day (which was known days prior). The car was delivered at dinner time - eyeballing it for the first time was really rushed. Delivery was no cost to me though. At times I got the sense that the numbers guy and Jamie weren’t on the same page.. maybe it’s me being ultra organised.. just stay on top of things. My fleet company were on top of things quickly and it didn’t seem to be filtering through to Jamie What do I think of the Stelvio? Love it. Way under appreciated in the car world.
Fixed my problem
It was great getting to see the launch event of the new gladiator. Hoping Australia will get the US spec for the gladiator.
Honestly would rate this lower if I could. I have just experienced the worst customer service today. I booked a test drive today of the car I am looking at purchasing to see how it felt to drive etc. you know usual car buying stuff, the initial response I got was fine, pretty standard stuff, however once I met the bloke he was the most pushy, rudest sales person I have met. He was more interested in me paying for the car then letting me see if it was suited me, and wouldn't even let me take it for a test drive until I had confirmed I was going to buy it. He did suggest that I come during the week to test drive it, (like people don't work 9 - 5). His reasoning behind this was because it was their busy day. I'd hate to see their quite days. If you want a car, go somewhere else.
Very dissapointing customer experience. 1. After numerous conversations the salesperson confirmed that they had the exact model and build date of the car I was to purchase . 2. Came in, signed the contract of sale and again it was confirmed that the actual car was available. 3. All good this far, and we are happily waiting to be given the date to come and collect the new car. 4. Next day, we are told that it is now not available, but that they can offer a 1 year older car at the same price! 5. We applied to obviously end the contract. 6. It then took numerous phone calls and emails (many were not responded to, and not returned calls) in order to get our deposit back. 7. After a lengthy 6 days we received the deposit back. 8. I usually buy new cars every year or two, and have never experienced this type of unsatisfactory service. 9. If the dealer principal would like to call me, then feel free, you have my phone number and details. 10. You have missed a golden opportunity to gain a valuable customer. Apart from this car, I was going to buy another later this year.
This is such a different experience to what you’d expect from a car dealership. Natalie was friendly, transparent and genuine from the moment we walked in. The whole process was great from end-to-end and we’re now very happy customers!
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