Forest Lake, United States
321 19th St SW
N/A
+16512366377
Great customer service called on the weekend was able to easily schedule an appointment for Monday morning for diagnostics, we had the vehicle towed down & dropped off. We were contacted right away Monday morning by the mechanic who quickly diagnosed and fixed the problem we had the vehicle back a couple hours later they did a fantastic job highly recommend them over the Cambridge dealership because Cambridge didn't help us at all when we were broke down on Saturday, they told us to call back Monday morning .
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Back to 1 star...I had issues from the start but after calling around was able to get help and upped the ratings to 3 star...now during this cold snap my 2020 ram with 4k miles wouldn't start and the dealership was not able to help me whatsoever....no loaner, no reimbursement if I paid for a rental...luckily I was able to get a dealership in new Richmond wi to give me a used car for a overnight test drive while they were going to look over the truck that had to be towed there. No level of customer service...you pay 50k for a truck and as soon as you leave the lot you are on your own!
Although I had to wait 45 minutes. They were very professional with the emergency cars coming in. (Just an hour before they were closing.) Kind of like being at the doctor and it's your turn to be seen and a kid with a broken arm comes. Very nice to me. Felt like they truly cared.
I had the pleasure of working with Linda Tougas during the buying process and she was FABULOUS! She took the time to listen to my needs and added a few options to the lineup we hadn't initially considered but fit exactly what we were looking for. I highly recommend working with Linda specifically if you want someone that will listen, knows their stuff, and is 100% respectful of your budget and any other parameters you set. Will be working with her in the future and sending my people her way!
Deli
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