Frodsham, United Kingdom
106 Main St
N/A
+44 1928733733
Pre-ordered a taxi for pick up from airport. Gave them my flight number so they can pick me up straight away. First point of concern was them saying \Call us when you land then we'll send someone.\ Normal taxi services track flight numbers and arrive on time. After calling immediately when I landed I still spent 25 minutes waiting outside for my taxi. When I called the dispatch they informed me he was dropping someone off and will be with me 'soon'. Not professional, avoid at all costs.
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Excellent service, received text to say taxi was on way with all the details of the car with reg, turned up on time. Same driver on return, phoned 10 minutes before he arrived to let me know, just a good all round service. Also cheaper than quoted, what more can you want
Ordered a taxi last night and it didn't show up. When I rang to find out where it was, I had an automated message saying it was cancelled because they couldn't find me. They didn't even bother to contact me or even let me know it was cancelled. So I rang back and had to order another one which I was told would take 15-20 mins. Half an hour later I rang back to be told by an extremely rude man that it was cancelled and there was no booking and the girl I spoke to got confused and got it wrong. How that happened is beyond me. The man told me I was looking at about 45min wait if I wanted to book again. I needed to take a couple of minutes to check with my friend as we were trying to find a better alternative when the man said they were busy and did I want one or not. I tried to explain to him that we were trying to fix a problem his company caused when he just dismissed me saying if you have a problem ring the company Monday, so do you want a taxi. I didn't feel like I had much choice so I agreed. He quickly ended the call. I felt annoyed and upset as there was no apology or empathy. No accountability for the hassle they put us through. So we found another taxi rank, kingscabs in ellesmere port, who were lovely and sent a car out in 10 mins. Although they didn't deserve this I rang frodsham taxi rank back to give the courtesy of letting them know I got a car elsewhere from a more reliable service. He just tutted at me and hung up. That was the first ever time I used frodsham taxis but I assure you it will be my last.
Turn up when they want to not when you want them to. Poor show
They do not answer the phone, can not book for a taxi
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