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Broken glass, broken promises! I was very happy with the responsiveness of Gatley Glass when my door lock needed repairing. Unfortunately whilst repairing the lock mechanism the operatives accidentally broke the glass in my door. They pointed out it wasn’t safety glass and asked if I wanted both large panes replacing with safety glass. Tim from the office rang me with a price for the repair to the lock and to replace both panes of glass, which I paid over the phone there and then. Tim explained that the glass factory was closed due to COVID and that they’d sort the glass ASAP (which I’d paid for upfront). This was back in April - Tim is now avoiding my calls and messages and has not been to replace the cracked glass which is also not safety glass. Very disappointed with the treatment I have had from Gatley Glass after paying 450 up front in good faith. My niece cut her hand on the damaged glass last week yet Gatley Glass continue to ignore me! AVOID!!
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Excellent swift service. We had a consultation, they were very professional, did not try to oversell us a product, measured up and got us a quote very quickly without guilting us into buying. They came out cheaper for the same quality than the big brands and were more prepared to answer technical questions regarding the windows and doors. They have given us a fantastic set of windows and a new back door. Our home is already warmer and more full of light. Highly recommend to anyone who wants to use a local company that provide a high quality service.
Excellent service.... customer service is outstanding, modify order couple of times without any problem, delivery was on time ....thanks
We had a new window, new kitchen door and new double patio doors. They brought extra men on site in the afternoon so job was finished in the one day which was great. Very pleased with end result. Friendly and respectful fitters with good attention to detail. Competitive price and all in all very easy to from start to finish. So much so we have approached them for some more work. Great company.
Great job done repairing my Patio doors thanks a lot.
Deli
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