Hove, United Kingdom
The County Ground, Eaton Rd
N/A
+441273775770
Had the pleasure of taking my youngest son here for a full kit out. Customer service was exceptional (served by Scott), extremely helpful and patient. Quality of bats available were great
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Very disappointed with the terrible customer service. No communication about delay in order being sent, when eventually managed to get through to them to chase up order, was told they had to go to the warehouse to get order and we would receive it the following week. When order still not received a week later, phoned them again. Informed that they would chase up order and ring back in an hour. They did not ring back. Rang them again several hours later to be initially told that courier had lost the delivery (tracking showed courier had never received it), then that they would have to go to the warehouse to get the goods, which we would receive in another two weeks. Surly, deceitful, unhelpful, unapologetic staff. Looking back at previous reviews, this seems to be a recurrent problem going back years, so Covid cannot be used as an excuse for delay as they claimed
Excellent service & help from Michael today, I would recommend.
Travelled to the county ground store to pick out and buy a bat for my son this week. Impeccable service as always. Super helpful and knowledgeable staff who went through the whole range to find the very best bats at the correct weight for my son. We make the trip down to Hove from London every time we need a new bat because of the excellent range and service Newbery offer.
I’m sure it’s a great shop and will still be buying my gear there but........... we’ve driven an hour and a half to get here and now found out they are closed when they say open on google. Wasted time and money. Not happy
Deli
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