Lake Forest, United States
25392 Commercentre Dr
N/A
+18777707637
I do not recommend this service to anyone. It has been a bad experience from the beginning. It first started when they charged us 1,500 more than the initial quote we received even though nothing has changed. We agreed to the quote to moving from north to south California with 3 month storage. And then the charges started piling up and it increased by 1500 with no explanation. The rep could not explain the discrepancy and was not able to escalate to a supervisor. We opened a ticket with the issue and it has been 7 weeks now and there is no response. We contacted the person assigned to our case multiple times with no response. They keep charging my card with unexplained additional fees. This has been costing us a fortune. On top of that, we had issues with delivering the pod. Our house is on an incline and on a narrow street. We explained to them that on the phone when we scheduled the delivery. The driver came and refused to drop it and now we are in a stuck situation. And, they continue to charge our card, and there are no explanations. The whole experience is horrible. I have spent endless hours on the phone. Their payment department is only open weekdays and on eastern time schedule. I can’t describe enough how awful this has been.
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Do not use Pods, both my Pods were delayed. One Pod for a week. its been over a month and I'm still trying to resolve the issues. They are quick to take your money but slow in getting back to you when there is a problem and there will be a problem. When there is an issue of any kind you have to wait 48-72 hours before someone from customer service emails you. Worst experience ever!! There are to many other companies out there. If you value your sanity, look elsewhere! You have been warned!!!!
There was a delay due to Covid, but we ultimately got our stuff just a couple of days late and in great condition. Pickup, packing and drop off was a breeze and the customer service was responsive, but the reps don't always have good visibility in what's happening at the logistics centers. So take their words with a grain of salt. Lots of room for improvement on the backend, but only U-pack is providing better service in the portable container market.
Good people. I was there to pick up. Running late, I got there just as he was closing. He loaded me anyway.
Everything worked exactly as advertised! Wonderful expirience from start to finish and I would gladly use PODS again should the need arise.
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