Owings Mills, United States
9428 Reisterstown Rd
N/A
+1 4104151411
DeliveryIn-store shopping
Repair services
HORRIBLE EXPERIENCE!! Purchased a Brand New 2021 Model Y and when I went to pick it up, no one would help. The vehicle was only half charged so I had to use a supercharger on the first day. The reps would help with any questions about the vehicle and told me to go to YouTube to learn the vehicle. When spending nearly 70k on a vehicle I expected much more of a pleasurable experience. LASTLY, I picked purchased the vehicle on 12/5/20 and on 12/12/20, Tesla offered 1 year free Supercharging but I don’t qualify due to purchasing 7 days too early. WOW!! LOVE the vehicle HATE the experience and the customer service with Tesla. Still debating if it was worth the purchase since I know I am on my own with any questions and Tesla’s 0 compassion for its customers. The brand sells itself, you have to order online, so what is the point of the employees?? DO BETTER TESLA OR THE BRAND WILL DECLINE QUICKLY!! I know I am not alone on how I feel.
like
Minimalistic. The car of the future. All the staff very helpful. Didn't have any appointment and just made one on the way to the showroom. Wow. That was really quick and efficient. That was one of the fastest and coolest experience I have ever had. Shout out to Leon, who took me for a test drive and showed some of the coolest features.
Excellent experience. I received an excellent customer service from the moment that I arrived until my departure. Big thanks to Chris and Jason who helped me during my test drive and order process. My kids also got a Tesla each as soon as we arrived.
Tesla should make sure every customer who services their car at this dealer should get a survey link at the end of service independently. I did not get the survey link unlike earlier visits and I suspect it was because the service center knew their service was poor. Make sure there is accountability at the person level - otherwise the bad apples will kill the reputation.
Had a fantastic experience with Turrel David. He was able to fit me in for a test drive without an appointment, and showed the car’s features in great detail. Definitely very knowledgeable and patient throughout the process. If I had to buy a car from anyone, I would choose him!
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping