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Had problems with item I ordered unfortunately. RS&B'S customer service dealt with it very professionally at every stage. For this reason I've given 5 stars. Thank you
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unbelievably poor quality product and service. sofa falling apart within 6 months. customer service was unresponsive and refused to acknowledge fault or do anything to resolve the situation. avoid at all costs
Terrible service, poor value for money and downright dishonest. Paid for a good quality mattress and delivery, but because they couldn't be bothered to take it up a flight of stairs to the bedroom it was left on the living room floor. When we asked them to return and fulfill their obligations to bring it up the stairs - They returned and took the mattress away! The order was made on 12th November, it has taken till January 16th to get a refund - MINUS 82 for deliver and pickup! (despite their website stating free delivery) Avoid at all costs...
Cannot complain about this company at all. My wardrobe arrived within the timespan advised, it was wrapped / protected very well for delivery and arrived in perfect condition. I couldn't find the furniture cheaper elsewhere either and the delivery drivers were very friendly. 5* service, will order again!
Fantastic service, delivered when promised, really nice delivery men, love my sofa so much have just ordered another one and an armchair, really good quality, highly recommended.
Deli
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