Roanoke, United States
1529 Seibel Dr NE
N/A
+15403628499
I have nothing but amazing things to say about Roanoke Wreck Repair! They’re customers service is awesome and everyone is super friendly. They also did a great job on my vehicle!
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I took my Honda Pilot to Roanoke Wreck Repair recently to get a estimate for repair after someone backed into it in the parking lot at work. I was greeted by shop manager Mitch Whatley and he was very polite and professional. He assessed the damage, took photos and could have easily talked me into a fairly expensive repair, but he didn't. Instead, he said let's try something. He grabbed a bottle of rubbing compound and went to work. He took care of nearly all the damage and told me I could bring it back in warmer weather and he would hit it with touch up paint. All for no charge. I appreciate the honesty and integrity he showed in steering me away from a repair that would have been over 700 for minor damage because of the nature of the repair. While the shop could have made money, they chose integrity over profit so that tells me how they would treat my vehicle or anyone else's when it comes through their doors. Oh and by the way the estimate they gave me beat a competitors price. I would recommend Roanoke Wreck Repair to anyone!
Heard nothing but good things about this company but my experience is a totally different story. Had my car repaired there after an accident and was not impressed by the work. After I got my car back the power mirror does not work but did before hand. He thought I was a random guy with no idea what was up with my car but unknown to him I have been under cars and diesel trucks my entire life and do all my own mechanic work and this was the first time I have had a car in a shop in 25 years of driving. Maybe he can pull the wool over random people's eyes but I'm a different person all together. My headlight wires have been spliced and rigged up so poorly that they short out everytime I hit a bump . I was showed pictures of my wires all messed up and told that they were like that prior to service what he didn't know was I had recently replaced both headlight bulbs for white blue halogen bulbs and upgraded both fog lights and there wasn't any sign of splicing at that time. He then continued to show me a receipt for a front end alignment saying nothing was really wrong under the front end. After driving the vehicle I had another front end shop check and it hadn't been aligned and the axle and strut assembly were both damaged. So in all the power mirrors no longer work nor does the heated and cooling seat and both did prior to his work. And was misinformed about the suspension damage and axle damage . But for the actual body work I was pleased. But anything else I would not recommend this shop. The \mechanics\ on duty wouldn't know their own a%@ from a hole in the ground .
Great place to get your vehicle repaired. Quick efficient and professional repairs. I recommend there craftsmanship to anyone who needs there expertise. They worked well with my auto insurance for a flawless process. Thank You guys I appreciate it. James Curtis Davis
Great Place Fixed my sons car. Couldn't ask for a better job, Very Friendly staff . Mitch went out of his way to help me through the process. Highly recommended
Deli
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