Santa Ana, United States
1035 E 4th St
N/A
+1 8777149273
The scheduling process for the bulky item removal was super easy to do. I called, gave the dimensions and quantities of the boxes I needed discarded. “Is that everything? You can’t add after you’ve submitted...” is what I was told. Then I was given a 2-week wait and my junk was hauled off by a nice man that came by a little later in the day. This was done at no additional cost. Thank you all so much for doing what you do during such a difficult time!!
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Not sure what all the negative reviews are about. Billing department seemed fine to me, competitive rates for the 10 yard roll off I got. Picked it up on time. Personally spoke to Jay Ware the owner and he couldn’t have been nicer. 4 stars only because I think dumpsters are too expensive to begin with, but that’s not their fault. Recommend.
Called to confirm bulky item pick up. Asked if I can add 1 additional item, the lady rudely said no she couldn't. I said that when I scheduled I was told I could call and add items as long as it was 10 or less (I had 7). She got loud and snappy saying she was the \MANAGER\ and that she would never say that. I told her that's what was told to me (that I could call and add on) again she cuts me off stating that shes the manager and shes not adding an additional item if i want to schedule a different pick up or not. This lady need some training in customer service asap.
Ever since LA County decided to switch over to Ware Disposal for our street it has been a nightmare! The drivers are absolutely rude! They have \missed\ my bins multiple times and lied about picking them up. They have broken and taken bins then claimed they didn't do it and I had to file a stolen report in order to get it replaced. The customer service representatives are unprofessional and do not provide much support. I will be filing a formal complaint with LA County Public Works because this is ridiculous.
So far this company has been an absolute nightmare to deal with. It sucks that Whittier was forced into using their services. First, they forget to pick up our recycling, promising they would \pick it up the next day\, never did, and our recycling bin was left out ALL WEEKEND. I had to harass them on Monday to come pick it up and they finally did. Then a couple weeks later, they spill oil from their nasty truck ALL OVER OUR STREET. And the next street, and the next street. Their customer service is the worst, sometimes they don't even answer the phone or email!! Ugh I can't stand this company they are HORRIBLE!!
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